Frequently Asked Questions (FAQS)

Counsellors are qualified to evaluate and treat mental health concerns and diagnoses. They also hold a Masters Degree from an accredited university and are usually licensed by a regulatory body. In BC, the most common counselling designation is the RCC (Registered Clinical Counsellor) which is provided by the BCACC (British Columbian Association of Clinical Counsellors). Psychologists hold a Doctorate Degree, and they evaluate and treat mental health concerns. They can also provide assessments and diagnose mental disorders. Lastly, Psychiatrists are medical doctors. In addition to evaluating and treating mental health concerns and diagnoses, they can also prescribe medication. 

Standard Cognitive Behavioural Therapy (CBT) recommends anywhere between 8-12 sessions. However, as many of us seek counselling for more than one reason, the number of sessions greatly depends on each individual or couple. It usually takes about 3 meetings with a counsellor to form a bond or “therapeutic alliance”. If after this point you feel your counsellor is not right for you, please do not hesitate to ask for a referral.

Most insurance companies now cover “counsellors”, this means that a Registered Clinical Counsellor (RCC) would be acceptable but those with just their MA would not. However, it is still important to double check this with your insurance provider. Good things to ask about are: the yearly maximum for counselling expense reimbursement, the deductible, and/or the percentage of coverage for each visit.

Student pricing is available on request. Proof of enrollment and valid Student ID are required. 

All clients must add their credit card information to Jane 24-hours before their first session in order to confirm the appointment. Failure to do so will result in a cancellation. If you have booked an in-person session, you will receive a text message with instructions on how to arrive at the office.

Currently we are accepting credit card, cash and e-transfer. Cheques and direct billing are situation and client dependent, so please inquire to learn more.

Yes, we are on ICBCs list of approved vendors. We will work with them to ensure the smoothest process possible and to get started, we will need your claim number. Once you have that handy, you can book free consultation to inquire more and to see if we're a right fit for one another. We also handle clients through WorkSafeBC.

Clients are expected to cancel their appointments at least 24-hours in advance for full reimbursement, this can be done online or via email, verification will be done through email time stamp. Missed appointments will result in a full charge. An appointment will be considered missed if the client has “no-showed” 15 minutes after the scheduled start time. Exemptions on a case-by-case basis. 

Part of the confidentiality agreement with your counsellor means that they will not acknowledge you in public unless you are the first to initiate. This not only protects your privacy but also prevents you from having to explain your relationship to the counsellor. However, if you are comfortable with saying hello, they will absolutely respond. 

While Warmth Wellness currently only offers counselling services, we do have a wide referral network to other professionals in the wellness field. We trust each of these individuals wholeheartedly, they include: Counsellors, Registered Massage Therapists, General Medical Practitioners, Physiotherapists, Personal Trainers, Naturopaths & more. Shoot us an email for more information and we can connect you!